Refund Policy
Refund Policy
Right to retract
In accordance with current European and French legislation, SafeSOLE customers have a right of withdrawal of 14 calendar days from the date of receipt of their order. During this period, you can return the product without having to give reasons or pay penalties.
To exercise this right, please contact us at safesole.europe@gmail.com indicating your order number and your intention to return the product. We will then provide you with all the necessary instructions to proceed with the return.
Return Conditions
The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, and accompanied by a copy of the purchase invoice for optimized management. Return costs are the responsibility of the customer.
Returns Processing
Once the product is received and inspected, we will send you an email to notify you of receipt of the returned item and approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a reasonable time frame.
Damaged or Defective Products
If the product you received is defective or damaged, please contact us immediately at safesole.europe@gmail.com. We will provide you with instructions for returning the product and we agree to exchange the product or provide you with a full refund, including return shipping costs, in accordance with applicable law.
Exceptions
Certain types of goods are exempt from the right of withdrawal. Goods made to the consumer's specifications or clearly personalized cannot be returned.
Contact
For any questions regarding our refund policy, please contact us at safesole.europe@gmail.com.
RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at the following address: safesole.europe@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to safesole.europe@gmail.com and send your item to: 12 Ancien Chemin de Sommelonne, Chancenay, Grand Est, 52100, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping
To return your product, you must send it to the following postal address: 12 Ancien Chemin de Sommelonne, Chancenay, Grand Est, 52100, France.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.